Help Centre
Frequently Asked Questions
Everything you need to know before booking your first consultation.
How do consultations actually work?
Choose an advisor, pick a format — audio call, video call or live chat — and connect instantly or book a slot. Sessions run on our secure platform, and you can take notes, receive structured insight cards, and revisit everything in My Sessions afterwards.
Which consultation format should I choose?
Audio is the recommended default — private, low-bandwidth and warm. Choose video for Vastu (show your space on camera) or long-term advisor relationships. Choose live chat for sensitive topics, office settings, or when you want a written transcript of every insight.
Is my personal information private?
Yes. Your birth details, questions and session content are encrypted and never sold or shared. Advisors see only what you choose to share, and you can request deletion of your data at any time in line with India's DPDP Act.
How accurate are the predictions?
We're the only platform that publishes accuracy. Every prediction an advisor makes is logged with a timeline in your Prediction Scorecard, and its outcome is tracked. Each advisor's public profile shows their real accuracy percentage — no inflated claims.
What if I'm not satisfied with a session?
Calls that drop within 60 seconds are refunded automatically. For anything else, raise a dispute within 24 hours and our team reviews it personally. Scheduled sessions cancelled 24+ hours ahead are refunded in full.
How are astrologers vetted?
There is no open signup. Every advisor is invited, document-verified, evaluated through a monitored sample reading, and trained on our ethics standards. New advisors must hold a 4.2+ rating across their first ten monitored sessions to stay on the platform.
What payment methods do you support?
We support direct payments via UPI QR Code (transfer to our business UPI ID via GPay, PhonePe, Paytm or Cred) as well as direct payment to your advisor at the start of your consultation session.
Can I cancel or reschedule a booking?
Yes. Cancel 24+ hours before your session for a full refund, or reschedule free up to 12 hours before. If your advisor ever cancels, you receive a full refund plus bonus credit — automatically.
How is OccultSakhi different from other astrology apps?
We're not a call-minute marketplace. Your Life GPS tracks progress across 8 life dimensions over time, predictions are logged and scored publicly, and you can build a long-term relationship with one dedicated advisor. We help you prepare for your future, not just hear it.
Have a question not listed here?
Our support team is active daily on WhatsApp and email.